Privacy policy

Last Updated: November 25, 2025

Overview

ShopErrands operates this store and website to provide you with a curated shopping experience (the “Services”). Our platform is powered by Shopify, which supports the operation and delivery of these Services.

This Privacy Policy explains how we collect, use, store, and disclose your personal information when you visit, interact with, or make a purchase through the Services. Where there is a conflict between our Terms of Service and this Privacy Policy regarding the handling of your personal information, this Privacy Policy shall prevail.

Please read this Privacy Policy carefully. By using the Services, you acknowledge that you have read and understand how we collect, use, and disclose your information.

 

1. Personal Information We Collect

When we use the term "personal information," we refer to information that identifies or can reasonably be linked to you. We may collect the following categories of personal information:

  • Contact Details: Name, address, billing address, shipping address, phone number, and email address.
  • Financial Information: Credit/debit card numbers, payment account info, transaction details, and payment confirmation.
  • Account Information: Username, password, security questions, preferences, and settings.
  • Transaction Information: Items viewed, cart contents, Wishlist’s, purchases, returns, exchanges, and order history.
  • Communications: Information included in your emails or messages to us (e.g., customer support inquiries).
  • Device Information: IP address, browser type, device type, network connection, and unique identifiers.
  • Usage Information: How and when you navigate or interact with the Services.

2. Sources of Information

We collect personal information from three main sources:

  1. Directly from you: When you create an account, make a purchase, or contact us.
  2. Automatically: Via cookies and similar technologies when you browse our site.
  3. Third Parties: From service providers (like payment processors) or marketing partners.

3. How We Use Your Information

We use your personal information for the following specific purposes:

  • To Provide & Improve Services: To fulfill your orders, process payments, arrange shipping, manage your account, process returns, and customize your shopping experience.
  • Marketing & Advertising: To send you promotional emails or texts (if opted in) and to show you relevant online advertisements based on your activity.
  • Security & Fraud Prevention: To authenticate your account, provide secure payments, detect malicious activity, and protect the integrity of our store.
  • Communication: To provide customer support and maintain our business relationship with you.
  • Legal Compliance: To comply with laws, respond to legal requests, and enforce our terms and policies.

4. How We Disclose Personal Information

We do not sell your personal information. We may disclose your information to third parties for legitimate business purposes, including:

  • Service Providers: We share data with Shopify, payment processors, shipping carriers, and IT services to run our store.
  • Marketing Partners: We may share data to provide personalized advertising.
  • Business Transactions: In the event of a merger or bankruptcy.
  • Legal Obligations: To comply with subpoenas, search warrants, or to protect our rights and safety.
  • With Your Consent: When you specifically direct us to share information (e.g., social media integrations).

5. Relationship with Shopify

Our store is hosted by Shopify. Shopify collects and processes personal information to provide the platform services to us and to you.

  • Information you submit is shared with Shopify and may be transferred to third parties in other countries.
  • Shopify may use data from your interactions with our store to improve their own services and features.
  • For more details, please review the Shopify Consumer Privacy Policy.

6. Third-Party Websites

The Services may contain links to third-party websites not controlled by us. We are not responsible for the privacy or security of such sites. We encourage you to review the privacy policies of any third-party links you click.

7. Children’s Data

The Services are not intended for use by children. We do not knowingly collect personal information about children under the age of majority. If you are a parent or guardian and believe your child has provided us with personal information, please contact us to request deletion.

8. Security and Retention

  • Security: We use industry-standard measures to protect your data. However, no security system is impenetrable, and we cannot guarantee "perfect security."
  • Retention: We retain your personal information only as long as necessary to maintain your account, provide Services, comply with legal obligations, or resolve disputes.

9. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

  • Right to Access: Request access to the personal information we hold about you.
  • Right to Delete: Request that we delete your personal information.
  • Right to Correct: Request correction of inaccurate information.
  • Right of Portability: Request a copy of your data to transfer to a third party.
  • Communication Preferences: You may opt out of promotional emails at any time by using the "unsubscribe" link in our emails.

To exercise these rights, please contact us using the details below. We may need to verify your identity before processing your request.

10. International Transfers
We may transfer, store, or process your personal information outside Ghana. When we do so, we ensure that the receiving country or organization provides an adequate level of data protection in accordance with the Ghana Data Protection Act, 2012 (Act 843).

Where necessary, we put appropriate safeguards in place such as data processing agreements or other legally recognized protections to ensure your personal information remains secure. We may also transfer your data with your consent or where the transfer is necessary for the performance of a contract you have entered with us.

11. Complaints

If you have any concerns or complaints about how we handle your personal information, please contact us directly so we can review the issue and work toward a resolution.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. The updated version will be posted on this page with the "Last Updated" date.

13. Contact Information

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at:

ShopErrands

  • Email: admin@cedigitalgroup.com
  • Address: Dome Pillar 2, Accra, Ghana